Get access to the brain trust: Direct, prioritized access to the SaltStack Enterprise and Salt Open brain trust which includes the SaltStack support, quality assurance, and engineering teams, and the core Salt Open development team.
"SaltStack Support has been a big help to the Sterling Backcheck automation team. We were provided with an incredible level of guidance to address the issues we were having with our SaltStack implementation. The response we received was perfect for both the experts and the newer engineers on our team."− Tyler Jones, Sterling Backcheck platform automation and Linux engineer
"The quality of SaltStack Support has been fantastic. Kudos to the SaltStack team for their assistance and support!"− Ron Sawtelle, University of Rochester Medical Center enterprise systems AIX analyst
"SaltStack Support addressed all of my questions with easy to understand instructions on how to resolve our SaltStack orchestration process. Time and again, the SaltStack Support team is quick and accurate in their assistance to the Trion Worlds operations team. SaltStack continues to impress."− Michael Ford, Trion Worlds system integration engineer
"The SaltStack Support team took great care of us. Thank you for the help!"− Robert Hough, NextGear Capital DevOps engineer
Optimized for unique SaltStack requirements: SaltStack Support packages are built to help any SaltStack Enterprise customer or Salt Open user to receive right-sized technical assistance and best-practice guidance. Support is available for a SaltStack proof of concept, or any dev, test or production SaltStack environment.
A holistic SaltStack experience: SaltStack Support is offered via three packages for any size of IT organization or SaltStack support requirement. SaltStack combines SaltStack Support, professional services and education components for maximum assurances and knowledge transfer.
Management of complex infrastructure and application environments at scale is difficult even with the smartest people and the best tools. SaltStack® software combined with SaltStack Support can help your team deliver full orchestration, automation and control of any digital infrastructure.
SaltStack Support is available via several right-sized subscription packages for both SaltStack Enterprise customers and Salt Open users. Get prioritized access to the SaltStack brain trust for troubleshooting, bug fixes, knowledge transfer and best practice guidance to optimize any SaltStack implementation. SaltStack Support offerings can help increase the value and effectiveness of any SaltStack implementation by offering fast-lane access to the SaltStack team that created and maintains Salt software.
Pick the SaltStack Support package best suited for your needs and we’ll help you optimize your infrastructure. Support packages are offered as annual subscriptions priced according to customer requirements and can include web and phone access to the SaltStack support team, training and education, health check services and more. Register for a SaltStack Support package quote.
|Web portal support||Phone and Web portal support||Phone and Web portal support|
|Same-day response||24x7 response tied to service-level agreements||24x7 response tied to prioritized service-level agreements|
|Training included||Training included||Training included|
|Discounts on additional training and services||Discounts on additional training and services||Discounts on additional training and services|
|Annual implementation health checks||Bi-annual implementation health checks|
|Optional technical account manager|